Complaints and Incidents Officer
Location: Harlow, Essex
Contract: Permanent
Hours: Full time, part time and condensed working hours considered. Hybrid.
Salary: Competitive + benefits
Meditalent have an exciting opportunity for an experienced Complaints and Incidents Officer to join a well-established team at a leading healthcare provider based in Harlow, Essex. As Complaints and Incidents Officer, you will lead and manage investigations into patient complaints/safety incidents, in order to improve patient outcomes.
Key Responsibilities:
- Work alongside both internal/external stakeholders to run thorough investigations into patient complaints and safety incidents.
- Determine the root caused of incidents/complaints and develop corrective and preventative procedures.
- Provide continuous improvement by recommending initiatives that enhance service quality and patient safety.
- Make sure that all investigations and actions align with guidelines.
- Collaborate with colleagues and external stakeholders to encourage best practises in patient safety and incident management.
The right candidate:
- Have experience in healthcare or a related field.
- Have experience within incident investigations and patient safety within a healthcare setting.
- Have experience with SEIPIS framework/similar and root cause analysis techniques.
- Be confident in liaising with colleagues of all levels.
Benefits:
- Generous holiday allowance + bank holidays
- Training and development programmes.
- Employee discounts at a range of retailers.
- And much more….
For more information, please apply with your cv!
